Frequently Asked Questions

With over 12 years of experience on the Northern Beaches, we’ve expanded our presence to Crows Nest in 2020 to better serve you.

Is there space available in the course?
Absolutely, we ensure there’s space available for all. If a course is full, it will be promptly removed from our website. Check the calendar on our “Book a Course” page for upcoming dates.

Do I need to complete the online workbook?
Yes, it’s a must for all students taking our courses. The enhanced online workbook is an integral part of your training.

How do I book in?
Booking is easy; simply make a secure payment online through our booking calendar. You’ll receive a confirmation email shortly after.

Can I make a private group booking?
Certainly, we welcome private group bookings. Just reach out to us via email, specifying the number of participants and the course you’re interested in.

What’s the difference between HLTAID011 Provide First Aid and HLTAID012 Provide First Aid in an Education and Care Setting?
Both courses include CPR training. HLTAID012 is tailored for the childcare industry and covers specific topics like asthma and anaphylaxis management.

How often do I need to renew my First Aid certificate?
Your First Aid certificate remains valid for three years from the date of issue.

How often do I need to renew my CPR certificate?
CPR certificates are valid for one year from the date of issue.

Is the training suitable for beginners?
Absolutely, our courses are designed to accommodate all levels of experience, from beginners to those seeking to refresh their skills.

What should I bring to the course?
Please bring a valid form of identification, comfortable clothing, and a willingness to learn. For CPR courses, wearing loose-fitting clothing is recommended for practical exercises.

What happens if I need to reschedule my course date?
We understand that plans can change. If you need to reschedule, please contact us as soon as possible, and we’ll do our best to accommodate your request.

Will I receive a certificate upon completion?
Yes, upon successful completion of your course, you will receive a nationally recognised certificate that is valid for the specified duration.

Do you offer refresher courses?
Yes, we offer refresher courses to help you stay up-to-date with the latest techniques and guidelines. It’s important to maintain your skills for the safety of yourself and others.